Notifying a Repair

As your Landlords Agents, Bowman Rebecchi Letting wants you to feel comfortable in your home.

When something goes wrong we want you to know that it will be dealt with as quickly as possible and therefore please advise us as soon as reasonably practicable of any repair issues which require attention.

We will contact you and advise which contractor has been instructed and agree on suitable access arrangements. You must allow access at all reasonable times and within normal office hours. If the contractor fails to attend, delays in completing any necessary works or fails to remedy the issue reported please advise us immediately.

Whilst we will endeavour to arrange suitable times for the contractor to attend, due to the nature of their business, they can only be considered as approximate. In some circumstances they may only be able to give am or pm time slots.

If you wish to notify us of a repair you can Contact Us. It would assist us if you could attach a relevant image of the issue you are reporting.

However, before reporting repairs please note that in many instances they may be your responsibility to deal with. Please see guidance notes below and generally, the more information you give it will assist determining which contractor to send out.

A list of our common Q & A’s is detailed below, and you can click on the relevant link for more information.

Guidance Notes

Before reporting repairs please note that in many instances they may be your responsibility to deal with. In addition, some Tenancies are not fully managed by Bowman Rebecchi Letting and are dealt with directly by the Landlord. In these circumstances, your Tenancy Agreement will stipulate the type of service we supply to the Landlord and you will be given contact details for the Landlord to deal with any repairs.

Please see guidance notes below and generally the more information you give it will assist determining which contractor to send out.

It is our aim to deal with Repairs within 4 working days but we would like to confirm that Bowman Rebecchi Letting only manages your property on behalf of your Landlord and has no authority to instruct, other than emergencies, any works without their consent. It would therefore be appreciated if you could please bear with us if we are having difficulty in making contact with them or obtaining their approval to complete any necessary works. In some instance they will ask us to obtain estimates and for example we have Landlords living overseas within different Time Zones to that of the UK.

EMERGENCIES/OUT OF HOURS

You can contact us by email out of hours where we will be available to assist you in the event of a real emergency. Please provide as much information as to the type of the problem and provide your name, full address and contact telephone numbers.

PLEASE NOTE THAT CONTACTING THE OUT OF HOURS EMAIL OF A PROBLEM DOES NOT MEAN THAT THE ISSUE WILL BE DEALT WITH OUTSIDE NORMAL WORKING HOURS. REAL EMERGENCIES WOULD INCLUDE GAS LEAKS, COMPLETE LOSS OF POWER OR MAJOR WATER LEAKS.

FOR GAS LEAKS CALL 0800 912 1700

LOSS OF ELECTRICITY CALL MOBILE 0330 1010 222 OR LANDLINE 0800 092 9290

WATER PRESSURE OR QUALITY OF WATER CALL SCOTTISH WATER 0800 077 8778

LOST KEYS

If during your tenancy you lose your house keys, whatever the circumstances, you are responsible for the cost of replacement. If we are unable to supply keys out of hours and if you lock yourself out of the property you must either wait until we contact you or instruct a locksmith at your own expense. If you occupy a flat in a block which has a common entrance door key you may also be charged the cost of providing all tenants in the block with new keys. Please note an administration fee is payable for any out of hours support.

You must return the full complement of keys to the property at the end of the tenancy and you will be charged for the cost of any duplicate keys or lock changes required if you do not do this.

WHAT ARE MY RESPONSIBILITIES

When you rent a property you are expected to deal with day to day housekeeping issues as if you owned your own home and we have prepared the following list for your guidance:-

  • General Cleaning.

  • Cleaning Windows.

  • Clearing choked sinks, WC’s and the like.

  • Dealing with vermin infestations, birds’ nests, ants, wasps and bees

  • Keep the property free from condensation and ensure it is sufficiently aired and warmed at all times during the tenancy.

  • Keep the drains free from obstruction.

  • Keep the chimneys swept as often as necessary.

  • Not to put down, or allow to be put down, any damaging oil, grease or other harmful or corrosive substances into the washing or sanitary appliances or drains within the premises.

  • Clear any blockages in any gutters and downpipes and ensure all covers of surface water drains are kept free from leaves and any other rubbish or debris that might cause a flood.

  • Replacing light bulbs.

  • Replacing Batteries in and weekly testing smoke, heat and CO2 Alarms.

  • Topping up boilers.

  • Cleaning filters in washing machines, air vents, cooker hoods, Hoovers and the like.

  • Cleaning Showerheads and extract fans.

MY BOILER IS NOT WORKING I HAVE NO HEAT OR HOT WATER

MY SHOWER IS NOT WORKING

  • If fed from the boiler please check above

  • If it is an electric shower check the isolator is switched on

  • If the isolator switch is on but not lit check the circuit breaker in the main consumer unit has not tripped.

  • If it continues to trip please Contact Us.

  • If none of the above please Contact Us.

WATER LEAK THROUGH ROOF OR CEILING

  • If you are in a flat contact your neighbour above and alert them of the problem. If there is no one in arrange to turn off the water supply in the street. Contact the office advising of any damage.

  • With any leak clear away furniture below, pull back carpets and put down bowls buckets and towels to capture the water.

  • If the leak is due to a storm, remember contractors will not go onto a roof due to safety grounds.

  • In the event of a flood capable of seriously damaging the property contact the office immediately. If out of hours contact the police.

  • In an emergency a plumber will only turn off the supply they will not source and repair the defect

WATER FROM MY FLAT IS FLOODING PROPERTY BELOW

  • Check all baths, wash hand basins, WCs and water tanks or cylinders to ensure there are no taps running causing an overflow.

  • Check there are no leaks from washing machines or dishwashers.

  • If the leak is continuous and there are no signs of a problem turn off stop cock.

  • Stop using showers and baths if the leak is intermittent until the fault has been identified.

  • In heavy storms, drainage and roof pipes can choke and block causing water to back up and discharge into a property.

MY ELECTRICITY HAS FAILED

Firstly, check that there has not been a general power failure in your area. Are you neighbours without power, have the streetlights gone out. If that’s the case phone the supplier for your area. If this is not the case and only some of the lights/sockets are all/part not working:-

  • Check individual circuit breakers in the Consumer Unit, all the switches should be up. Lights/sockets can often be tripped by a light bulb blowing or an appliance being faulty and tripping the circuit. Replace faulty light bulbs and check fuses in the appliance plug.

  • If problems still persist call us and we will send out an engineer but remember if it is found you have not checked the above you will be responsible for the call-out charge.

MY WASHING MACHINE/FRIDGE/FREEZER/DISHWASHER/HOOVER HAS BROKEN DOWN

  • In the first instance refer to the manufacturer’s instructions.

  • Check the fuse in the plug has not blown.

  • Check water supply has not been disconnected.

  • Check that washing machines and dishwashers are not overloaded.

  • Check all filters and ensure they are not blocked.

  • Check bag is not full in Hoover.

  • Check there are no obstructions hindering normal usage.

Please remember that you will be liable for the costs arising as a result of any misuse of the appliances or non-compliance of the manufacturer’s instructions provided.

MY TOILET/SINK/DRAINS ARE BLOCKED

Blockages and associated costs are the responsibility of the tenant, try using a strong drain cleaner or plunger to move the blockage. In certain circumstances, you may require to appoint a specialist firm or plumber. If you require advice and assistance please Contact Us.

Contact us.

lettings@bowreb.com
01475 639000 (Option 1)

32-36 Kempock Street
Gourock, PA19 1NA